Delivery Policy in Israel
Delivery service by a delivery man to your home. The items you ordered will arrive in a package in 3 business days, to the address you provided in the order, at a cost of 20 NIS.
The delivery company works across Israel between 08:00 AM to 20:00 PM, so we recommend choosing the
address for the delivery according to the place where you spend most of your time during these hours.
After processing the order, the delivery man will contact you to ship the delivery to the address you provided.
Self collection from the store is also possible. Items can be collected two days/one day after the order.
Exchanges and cancellations:
If you are unhappy with your purchase for any reason, you can exchange the item. Contact us and let us know.
You can return the item through the Israeli post office and send us an email with the tracking number.
You can also return the item via a delivery man to your home: after conecting the studio we will coordinate a
delivery man who will arrive at your address to collect the item, at a delivery cost of NIS 20.
We permit return or exchange of unworn items that were not used within 14 days since receiving the delivery and
with their original label attached. In case of items purchased in a special sale, return is possible within 7 days since the delivery was accepted.
Within this policy, it is possible to exchange an item for another or to receive a coupon for it in the store.
If, for any reason whatsoever, you are unhappy with the purchase, you can cancel the deal within two business days since
receiving the delivery and get a financial credit in deduction of a 5% cancellation commission and of the delivery cost.
The financial credit shall be reimbursed provided that the product is returned without being
used and/or damaged and/or defected – and with its invoice and label as it was received.
We will contact you to complete the credit process. The refund will take place in maximum 14 days as of the day
of the return of the item, only to the same credit card with which the order has been placed. It will be executed at the same terms of the original deal.
Delivery Policy Abroad
Delivery times and options:
The delivery options and times change according to the delivery destination.
Most of items are shipped from our studio within 3 business days. Estimated delivery time is 14 business days.
Pay attention, even though we make every effort to ship your order within the estimated timeframe, shipping dates may be updated.
Delivery cost is 20 NIS
Taxes and custom fees:
The taxes and custom fees are set by the local custom authorities in your country and are based on several
factors, such as the country of origin of the purchased item, the VAT rate and local import taxes.
Return and refund policy:
International customers can return items within 28 days as of their purchase date, provided that the items are still in their package and were not used.
To return items, please send an email to our studio - firstname.lastname@example.org with the details of your order.
The studio will issue detailed instructions for you on how to return the items.
Financial refunds for international returns shall include only the amount paid for the products, in addition to custom fees, taxes and commissions (if paid in advance).
The delivery cost in nonrefundable. Financial credits will be processed within 14 business days.
For any question - Kav Studio
A: 9 Ruhama st. Tel-Aviv Israel
Opening Hours: Sun-Thu 10:00-18:00 Fri 10:00-14:00